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May 3, 2006
It is our pleasure to send you this letter to let you know
how much we appreciated your prompt response to our
request for service. Your service technician Yencid Vargas
was very professional, personable and thorough. He was
very kind and explained everything that he was doing so
that we could understand the process. We would be very
happy to have him back in our home. He was terrific! We
have taken out the maintenance policy and are happy to
know that this is a trust worthy business that we can
count on in the future to keep our home working
efficiently.
Sincerely,
Alice Watkins
5-29-05
Our family has been plagued with asthma problems for years
now. In an effort to help make life easier on us living in
this polluted valley we started doing some research on
indoor air purification systems. It seemed like every
website we pulled up had the IQAir systems rated extremely
high if not the best for room cleaners. We were originally
thinking about going that route until we saw the whole
house solutions used on Extreme Home Makeover for
individuals that needed to live in hospital like
environments. When we visited their website we found out
that they had whole house solutions that weren't that
extreme but would be great for allergy/asthma sufferers. I
made a call to IQAir and they put us in contact with a
local company (Alley & Co.) for the installation. The
installation team was very nice to us and worked late into
the night to finish the job. The initial results from the
tests that they gave us weren't that great. We were told
that ducts were likely the culprits and that they would
need to test them. I put a call into IQAir to ask them
about it and they contacted Alley & Co. and told them to
use a more sensitive air sensor for the measurements. The
tech showed up a couple of days later with a different
meter and the results were very nice. The particle count
by the intake was around 220,000 and at the registers it
was reading around 20,000. We have noticed a huge
difference in our homes air quality. We are feeling better
and we can visually see a difference in the dust in our
home. Our coffee table use to show dust on it a day or two
after dusting, and now you won't see any on it for a week
or two. It was definitely the right thing to do for our
family.
11-23-05 -The Rasina Family
Ray is the greatest guy on earth! He is very wonderful and
prompt! He is very professional and explained what needed
to be done. As a result of the service I will recommend
your company to everyone! -Cheri Rensea
My wife and I live in an 80-year-old house and we thought
our furnace was having problems. During and inspection, a
technician from Alley & Co. discovered our ductwork was
leaking approximately 40% of the heated air before it even
reached the vents. Alley & Co. recommended a complete duct
cleaning and then sealing our ductwork from the inside
with Aeroseal. The duct sealing reduced our leakage from
the 40% range to almost zero and the air in our house is
noticeably cleaner- two of our friends with allergies have
commented on the improvement. The folks from Alley were
professional and very easy to deal with and I can
wholeheartedly recommend this procedure for anyone in the
same situation.
Jon Hartley Fox
Dear Sir or Ma'am,
I am writing this letter to acknowledge the outstanding
performance of your company and your staff. My wife and I
are in the process of having a pool installed in the back
yard of our home. Due to the planned layout of the
pool/spa, my pool contractor suggested that we have our
A/C unit moved from the back of our house to the side of
the house. I checked around with family and friends to
receive a recommendation for a competent HVAC repair
company. My Father-In-Law, Garry Robinson, 8332 Conover
Lane, Citrus Heights, CA, told me that your company
recently performed work at his home. he was very
complimentary of your company's work and level of customer
service. Based upon that strong recommendation, I
contacted your office and requested to have the same
super-rep that handled my In-Laws AC work, Chris, come out
to provide us with a quote to move our A/C unit. As my
Father-In-Law stated, Chris was awesome. He returned my
call in short order, came out to see what I'd like to have
done, provided me with a quote and scheduled the work to
be done on my house for this past Monday, Sept. 18th.
Yesterday, two of your stellar Installers, Tom Phillips
and Tommy Ali, came out to perform the A/C move. Tom
Phillips was especially professional, informative and
thorough. He showed me what he and Tommy Ali had done. I
was astonished at how phenomenal the A/C looked in its new
location. Please pass on my sincerest appreciation to
Chris, Tom Phillips and Tommy Ali for a job well done! I
will be more than happy to provide your company's name as
a source to have A/C work done. Please put me on your
satisfied customer list. (As a matter of fact, one of my
neighbors wants to have the same type of A/C move job
performed at his house. i have already passed on your
company's name.)
Thank you,
Greg Butler
In August 2005, your company installed our new air
conditioner/furnace and water heater. My husband and I
were very impressed with the installation and the professionalism and knowledge of the
service technicians. Recently on 3/17 service technician
Tommy Ali did some plumbing work, then on 3/23 Tommy found
and then fixed the problem of dripping water underneath
our kitchen sink, he did a fine job on both occasions. It
is a pleasure to have someone who is knowledgeable and
friendly work in this home. I have recommended your
company to others with complete confidence. Yours is a
quality operation!
Sincerely,
Stan and Judy Hayden
September 19,2006 |
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